Everything you need to know

Frequently Asked Questions
Ice Bath FAQs
What are the benefits of ice baths?
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There is a large body of scientific evidence suggesting that deliberate cold exposure, such as ice baths, cold plunges or cold showers, has a number of positive health benefits including;

Elevated energy: Ice baths (cold plunges) can help to boost energy levels and improve alertness and focus.

Physical recovery: Ice baths (cold plunges) can help to reduce inflammation and muscle soreness, making it a useful tool for recovery after physical activity.

Immune support: Ice baths (cold plunges) can help to boost the immune system and may even help to reduce the severity and duration of colds and flu.

Enhanced metabolism: Research suggests that Ice bath cold plunges lead to sustained increases in metabolism..

Improved mood: Ice baths (cold plunges) have been proven to help to improve mood and reduce symptoms of depression and anxiety.

Decreased stress: Cold exposure may help to reduce stress, improve sleep and enhance overall well-being.

How do I set up my ice bath?
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1. Open the product packaging and unpack the components

2. Insert the support rods into the holes around the ice bath

3. Make sure the tub is placed down on a flat surface

4. Inflate the tip ring with the provided pump.

5. Make sure the drain valve is tightened before filling

6. Fill with water from a hose/tap

7. Add ice to cool water to target temperature

How long should I stay in my ice bath?
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Research has shown that to enhance recovery you should aim to accumulate 11 min per week in the Ice Bath.

You can either do this all at once (i.e. 11 min straight) or if you’re not used to Cold Water Immersion, you can break it up into shorter durations (e.g. 2 x 5 min with 2 min out of bath inbetween).

We recommend breaking it up into 2-3 minute sessions to start.

It's critically important that you listen to your body and only stay in the tub as long as you feel is right for you. Don't overdo it.

What temperature should my ice bath be?
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Tap water is ~18 degrees in summer (Winter = ~13 degrees). Ideal temperature is 10-15 degrees

How many VITALICE freezer ice packs should I add to my ice bath?
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Each set (4 pack) is equivalent to 5kg or 1 bag of servo ice. Depending on water temperature we recommend using 2-3 sets

How long will my ice bath stay cold for?
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VITALICE Ice baths have 5 layer insulation technology to keep your water cold longer

Does it come with a cover?
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Yes, every purchase comes with a custom, waterproof ice bath cover

Where should I set up my VITALICE ice bath?
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Anywhere with an accessible water supply (tap) nearby, and that has a drain to let out the water.

Some suggestions: Front yard, balcony, at a park, on the beach, in your shower.

Are there any safety considerations to take into account?
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Don't use an ice bath if you're pregnant, have heart issues or high blood pressure, are diabetic, have neuropathy or retinal damage, wear a pacemaker, have a history of frostbite, have an open wound, recently had surgery, or have epilepsy or any other health concerns or risks.

How often do I have to replace the water in my VITALICE ice bath?
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Generally we recommend cleaning every 2 weeks or 3 if you are using the tub a few times each week. Our team personally uses their tubs every morning and replace the water every 2 weeks. Additionally, many of our customers are also using pool cleaning products to avoid replacing the water every 2 weeks.

Sauna FAQs
How does the SaunaPod work?
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The SaunaPod works by heating water to create steam, which increases the moisture and temperature of the air.

How hot does the SaunaPod get?
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The SaunaPod heats usually operates at a temperature of 45-50 degrees celsius. The high humidity can make the temperature feel much closer to 80 degrees

What are the benefits of using the SaunaPod?
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The SaunaPod offers several health benefits, such as improving circulation, aiding in muscle relaxation, reducing stress, helping to clear the sinuses, improving skin health, and promoting better sleep.

It varies depending on the individual, but generally, 15-20 minutes is a good starting point. It's important to listen to your body and step out if you start to feel uncomfortable.

How do I clean it?
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The inside of the heat insulated cover is designed to help prevent mould and bacteria build up. A quick dry & machine washable absorbent sweat mat for the bottom of the sauna is included in every order. After use, we recommended leaving the door flap open to air and wiping down the water vapor on the inside walls

Are the SaunaPod materials toxic when heated?
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The SaunaPod is made of premium-grade polyester with no toxic materials. The SaunaPod's inner and outer material is polyester taffeta, which is a plain weave of polyester fibers. Between the inner and outer is a layer of cotton which is laser pressed together. The fabric was chosen to ensure it is safe.

Can I use it indoors & outdoors?
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The SaunaPod can be used both indoors and outdoors. Although weather-proof, we recommend packing up the SaunaPod and bringing it inside in extreme conditions.

How long should I spend in the SaunaPod?
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It varies depending on the individual, but if you are using the SaunaPod on a more moderate heat level up to 30 minutes is recommended. At higher, more  intense heat, we recommended no longer than 15-20 minutes.  It's important to listen to your body and step out if you start to feel uncomfortable.

What's the difference between steam sauna and dry sauna?
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A steam sauna is high in humidity and has lower temperatures, while a dry sauna is low in humidity and higher temperature.

The steam sauna has many added benefits including

Skin Hydration: Steam saunas are excellent for hydrating the skin. The moisture can open up the pores, helping to cleanse the skin and potentially reducing acne.

> Joint and Muscle Relaxation: The warm, moist heat can be beneficial for relieving tension in the muscles and joints
Deep Sweat:  The high humidity environment causes a deeper sweat which may help cleanse the skin, potentially improving its appearance

Can I use the SaunaPod if I have a medical condition?
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If you have a medical condition such as heart disease, low or high blood pressure, or are pregnant, it's recommended to consult with a healthcare provider before using the SaunaPod.

How should I feel after using a steam sauna?
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After using a steam sauna, most people report feeling relaxed and rejuvenated. If you are taking your sauna at the end of the  night, you may also feel tired. Ensure you hydrate well!

How many people can comfortably fit inside the SaunaPod?
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The SaunaPod is designed for one person when seated.

How should I clean the steam chamber?
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After the steamer has cooled down, simply wipe it dry to maintain cleanliness.

What is the weight limit for the portable chair in the SaunaPod?
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The portable chair in the SaunaPod has a weight limit of approximately 225 pounds or 102 kilograms.

Do you offer returns?
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Of course! Return it within 30 days in sellable condition and you will be refunded in full minus the return postal charge.

Shipping FAQs
How long will delivery take?
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Your ice bath should deliver within 2-5 business days..

Please know we'll always do our  absolute best to get your order to you in a timely manner.

Is shipping free?
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Yes :)

Do you ship to my area?
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We ship nationwide in Australia and New Zealand.

Where are my orders being sent from?
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Orders are dispatched from our warehouse in Sydney, NSW, Australia

Returns and Refunds FAQs
Do you offer returns?
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Yes we offer returns up to 30 days after receiving your VITAL+ product (as long as the product has not been used or damaged and is in its original packaging).

Do VITAL+ products come with a warranty?
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Yes, the VITAL+ Ice Bath comes with a 1-year full warranty and the SaunaPod comes with a 2 year full warranty.

What is the process of returning the product?
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We offer returns up to 30 days after receiving your VITAL+ product (as long as the product has not been used or damaged and is in its original packaging)

You’ll need the receipt or proof of purchase to make any returns.

To start a return, you can contact us at support@getvitalplus.com

If your return is accepted, you will need to send the product back to us, at your own expense in its original packaging (undamaged, original condition ready for resale).

You can always contact us for any return question at support@getvitalplus.com

General Safety Guidelines
SaunaPod Safety Guidelines
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  1. Read the User Manual: Before using your SaunaPod, thoroughly read the manufacturer's instructions. This will include specific safety guidelines.
  2. Hydration: Ensure you are well-hydrated before entering the SaunaPod.
  3. Time Limit: Limit your sauna sessions to a safe time threshold. Generally, 15-20 minutes is recommended, but this can vary based on individual health and tolerance. Avoid long sessions as they can lead to overheating or dehydration.
  4. Temperature: Start with a lower temperature setting and gradually increase it to a comfortable level. Avoid excessively high temperatures.
  5. Medical Conditions: Consult with a healthcare professional before using your SaunaPod if you have health concerns, such as heart problems, high blood pressure, respiratory issues, or if you are pregnant.
  6. Supervision: It's advisable to have someone nearby in case of discomfort or emergency.
  7. Alcohol and Medication: Avoid using the sauna if you have consumed alcohol or are under the influence of medications that affect your ability to sweat or your sensitivity to heat.
  8. Electrical Safety: Ensure the SaunaPod is properly set up and connected to a suitable power source. Make sure the sauna and its electrical components are dry and free from damage.
  9. Children and Pets: Keep children and pets away from the sauna to prevent accidents.
Ice Bath Safety Guidelines
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  1. Consult a Healthcare Professional: Before starting an ice bath routine, especially if you have health issues like heart disease, high blood pressure, or Raynaud's disease, consult with a doctor.
  2. Acclimate Gradually: If you’re new to ice baths, start with a higher water temperature and gradually decrease it over sessions. Sudden exposure to extreme cold can be a shock to the system.
  3. Enter and Exit Carefully: Get in and out of the ice bath slowly to prevent slips and falls. The body can be numb after an ice bath, increasing the risk of injury.
  4. Stay Hydrated: Drink water before and after the ice bath to stay hydrated.
  5. Avoid Alcohol and Drugs: Do not use the ice bath if under the influence of alcohol or drugs, as they can impair your body’s response to cold.
  6. Monitor Your Body: Pay attention to how your body feels during the bath. If you feel excessive pain, numbness, or distress, exit the bath immediately.
  7. Use in Well-Ventilated Area: Ensure good ventilation in the area where you use the portable ice bath to avoid condensation and moisture-related issues.
  8. Never Alone: Especially for your first few times, have someone nearby in case you need assistance.
  9. Regular Cleaning: Keep your ice bath clean and well-maintained to prevent bacterial growth and ensure a hygienic environment.
  10. Children and Pets: Keep children and pets away from the ice bath setup to prevent accidents.
  11. Know Your Limits: Everyone's body reacts differently to cold exposure. Understand your limits and avoid pushing your body beyond what feels safe and comfortable.